Now that your group is set, this will be your forwarding group if you choose it from either menu. Once your group members are set, you can choose whether to have them notified at the same time or according to their listed order-click Save to proceed.You can choose from anyone within the Global Address List but you cannot add external phone numbers. Choose either the Also ring or If unanswered menu, then select Call group.Go into the Settings menu, select Calls, then go to the Call answering rules section. ![]() When you are wanting to forward your calls so someone else is notified (via Also Ring or Simultaneous Ring), you can choose the group members that you want and how they are notified. Handling options for queue overflow and timeout.Call routing - in First In, First Out (FIFO) order - to agents.Music while people are waiting on hold in a queue.Calls are distributed one at a time to the people in the queue (who are known as agents). Call queues provide: Call queuesĬall queues provide a method of routing callers to people in your organization and are set up and defined through the help of Telecom Services. Then they choose a simultaneous ring or forward setting. The group can consist of up to 25 other Teams users and call behaviors can be set for each group member. To share calls with others, a user creates a call group and adds the users they want to share their calls with. Call groupsĬall groups are user-assigned groups of Teams users that can receive calls on behalf of the group creator. What's the difference?Ĭall groups and call queues act in a similar fashion to one another but there are some major differences. Still, it is a secure, reliable, and accessible platform that provides enough documentation to guide you through its myriad licensing issues and edge cases.This article is designed to provide an overview on call groups and call queues in Microsoft Teams. Setting up audio conferences through Microsoft Teams isn’t the cheapest option. RELATED: The Best Ways to Make Free Conference Calls If desired, you can customize your meeting invites to include additional information or resources. Once your phone number has been set up, you’re ready to start hosting calls as the admin of your conference call lines. You can also set up default or alternate languages for your audio conferences. These phone numbers are automatically assigned based on availability in your area code, but you can always change your audio conferencing phone numbers at a later time. When you’re done, click “Next” at the bottom of the screen, and Microsoft will begin the process of setting up your phone numbers. You can click the “Information” icon next to most of these options to learn more about them. Alternatively, you can click “Port” if you want to transfer and existing phone number from an audio conferencing service provider.Ĭhoose your country or region, number type, location, area code, and the desired quantity of audio conference phone numbers. Open the “Voice” drop-down menu on the left, then select “Phone Numbers.”Ĭlick “Add” to create a new phone number. Once your Microsoft licenses are in order, you can set up your audio conferencing phone number through the Microsoft Teams Admin Center. ![]() How to Set Up Audio Conferences in Microsoft Teams While Microsoft is the default telephony service provider for audio conferences in Teams, you can elect to use a third-party audio conferencing service if you already have one integrated into your organization. If you’ve chosen the pay-per-minute audio conferencing plan, you might need to set up Communications Credits for people in your organization that will need to set up audio conferences. In the new pane that appears on the right, open the “Licenses” drop-down menu and ensure that the necessary licenses are enabled. View all your personnel from this center by expanding the “Users” drop-down menu on the left and selecting “Active Users.” Click the three vertical dots next to the name of the user you want to assign licenses to, then select “Manage Product Licenses.” ![]() You can manage all of your product licenses from the Microsoft Admin Center.
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